Let’s be honest. Most job ads are a waste of time. They all say the same things and none of them tell you what the job is really like. This one is probably no different, but at least it’s true.
We’re a brand, design, and growth consultancy that works with ambitious consumer brands. We’re a B Corp, have been around a long time with great clients, high standards, and we never work with people we don’t respect.
- We don’t do creative pitches.
- We don’t take JFDI briefs.
- We don’t work with businesses selling dodgy stuff.
- We only work with clients whose products we would actually buy and whose leaders want to do things properly. That’s non negotiable
Now the role.
We’re looking for an experienced Account Director to own senior client relationships and make sure great work actually gets delivered.
This is not a servicing role. It is not just admin. It is not just prepping and chasing decks, minutes and actions.
Your job is to lead accounts properly.
You will be trusted with senior clients.
You will be expected to run projects commercially.
You will protect margin, spot growth opportunities, and deal with problems early.
You will work closely with strategy, creative, and production, and you will be expected to bring clarity, calm, and momentum to every project.
What good looks like.
- Clients trust you and want you in the room.
- The team knows where they stand and what matters.
- Projects run well, ship on time, and make sense financially.
- Issues are handled directly, not danced around.
What will not work.
- If you avoid difficult conversations.
- If you need constant direction.
- If you think account management is mainly note taking.
- If you like chaos more than clarity.
This is a senior role with real responsibility.
You will have autonomy, but you will be accountable.
If that sounds like your kind of challenge, read on.
What we’re looking for
A seriously good Account Director who…
- Hates hierarchy, big egos, job titles, acronyms, corporate jargon, and marketing nonsense
- Comfortable in a flat organisation where everyone is close to the work and sleeves are always rolled up
- Accountable for making great work happen, not talking about it or managing from a distance
- Happy working alongside smart, opinionated strategists, creatives, designers, and producers
- Thrives where order meets chaos and creativity comes from tension
- Not suited to rigid structures or predictable environments
- Enjoys responsibility, ambiguity, pace, and being right in the middle of the work
Must haves
- At least ten years’ experience in a fast paced creative or brand consultancy environment.
- Able to adapt using Ai effectively to improve workflows
- Strong understanding of brand, design, packaging, digital, and production, with the confidence to lead work rather than just comment on it.
- A solid grasp of marketing strategy and how brands actually grow.
- Excellent people skills, including the ability to challenge, influence, and handle difficult conversations well.
- The instinct to spot issues early and deal with them before they become problems.
- Clear commercial awareness, including running projects profitably and thinking about growth, not just delivery.
- Highly organised and comfortable with numbers, budgets, and spreadsheets.
- Curious, open minded, pragmatic, and full of common sense.
- Happy to be hands on and close to the work, not managing from a distance.
- Good taste
- A great communicator
Nice to haves
- Ai skills are always a bonus
- A dog – we love dogs in the office
- A party trick you can use to entertain us all down the pub
Responsibilities
- Build strong, trusted relationships with clients, making sure we deliver on what we promise and then some.
- Grow existing accounts by spotting opportunities early and turning them into sensible, profitable work.
- Lead and support Account Managers and delivery teams, setting the standard for pace, clarity, and accountability.
- Work closely with clients to shape long term strategies that align with their commercial goals and what we are genuinely good at.
- Oversee multiple projects at once, keeping them on track, on budget, and up to the quality we expect.
- Own the commercial side of your accounts, including budgets, targets, and profitability.
- Support new business where appropriate, contributing to pitches, presentations, and growth conversations.
- Take responsibility for the quality of everything delivered on your accounts, making sure it meets the brief, the strategy, and the brand.
- Be the voice of the client internally, translating what they need into clear direction for our teams.